02.18
I have during my years working for major companies noticed that the internal communication strategy which permeates large organisations usually is “no news is good news”. In contradiction to personal relationships – where silence is a way of saying “back off”. At least it is in my world. However I still find silence a tricky thing to understand. Sometimes it is good and sometimes it’s the worst thing ever. It’s not always obvious knowing when to shut up and when to speak out. And what consequences will be of either action.
You probably know about awkward silence. When you enter a room and sense harsh uncomfortable vibrations. It kind of stings in the chest. Only the spoken word can at this point clear the air. But the wrong word can also make it burst and all of a sudden you are in the middle of a furious red zone.
Then we have the peaceful and loving silence which can heal a broken heart by just being close. It can be such a relief to be among friends, family and loved ones without talking at all. Just be. Don’t you agree?
But when it comes to business and overall communication we must express our plans and clear conflicts by talking. “No news is good news” can easily turn to bad news in the employees minds and create bitterness and actually laziness at work. It’s important to tell the good news. And listen when people talks.
Sometimes we need space to breath and think about how to communicate and make the right decisions. It’s though important to say that you need space and some time alone. Not just walk away and than pop up two weeks later and seriously think people will understand.
In general in our global world I think talking is a much better way to communicate than being quiet. Even if we don’t always find the words we can always give it a try. By being quiet you force people to guess what you want – meaning, you will probably not get what you want.